Warranty

SuperBox products may include warranty coverage provided by the manufacturer. Manufacturer warranty terms, coverage periods, eligibility requirements, and remedies are determined by the manufacturer and may change.

Super Box Solutions does not extend or modify the manufacturer's warranty unless we expressly provide additional warranty coverage in writing.

If your SuperBox S7 Pro is not functioning properly, contact us at [email protected].

Please include: your name and order information, a description of the problem, any error messages you are receiving, and photos or other information that may help identify the problem.

We may ask you to complete basic troubleshooting before determining whether the product should be returned, exchanged, or referred to manufacturer technical support.

If a product purchased directly from Super Box Solutions appears to be defective, contact us before returning it.

We will help determine the appropriate next step based on the circumstances, applicable return policies, and available manufacturer warranty coverage.

Do not ship a product back without receiving return instructions from Super Box Solutions first.

If your SuperBox S7 Pro arrives damaged, contact [email protected] promptly.

Keep the device, original packaging, shipping box, and packing materials. We may request photographs of the product and packaging to document shipping damage and assist with a carrier claim or replacement.

Warranty coverage generally does not apply to problems resulting from misuse, accidental or physical damage, liquid damage, unauthorized modifications or repairs, improper power sources, normal cosmetic wear, lost or damaged accessories, or other conditions excluded by the applicable manufacturer's warranty.

Warranty coverage does not guarantee the performance or availability of your internet connection, Wi-Fi network, third-party applications, streaming services, channels, programming, subscriptions, or other services not operated by Super Box Solutions.

Third-party apps and services may be changed, discontinued, restricted, or require separate subscriptions by their respective providers.

Software, firmware, and application updates may be provided by the manufacturer or third-party application providers. Super Box Solutions does not control the timing, availability, features, or continued support of third-party software and services.

Warranty claims are separate from ordinary returns. Unopened products may be eligible for return under our Returns Policy.

Opened products that are defective or damaged during shipping will be handled according to our Returns Policy, applicable warranty coverage, and the circumstances of the claim.

View our full Returns Policy.

Proof of purchase from Super Box Solutions may be required for assistance with a warranty or defective-product claim. Please retain your order confirmation or receipt.

This warranty information does not limit any rights or remedies you may have under applicable consumer-protection laws.